Vonage Positioned As A Leader In The 2023 Gartner Magic Quadrant

 


Vonage, a leading global cloud communications provider and a subsidiary of Ericsson, has achieved recognition as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). This acknowledgment positions Vonage in the Leaders Quadrant for both its impressive Ability to Execute and its robust Completeness of Vision.

Vonage's CEO, Rory Read, underscores the transformative nature of cloud communications in today's business landscape. Modern consumers now demand flexible and intelligent communication experiences when engaging with brands. CPaaS, or Communications APIs, plays a critical role in enabling communication across various channels from any location, effectively bridging the gap between businesses and their customers.

Vonage's CPaaS capabilities, supported by a strong ecosystem of developers and resources, empower businesses to seamlessly integrate communication into their applications, systems, and workflows. This approach facilitates deeper customer engagement and enhanced overall customer experiences. Looking ahead, Vonage is committed to building a global network platform, exposing network capabilities as APIs, and leveraging the potential of 5G technology to foster innovation and create novel use cases for both enterprises and their customers.

Gartner evaluates vendors in the CPaaS Magic Quadrant based on Completeness of Vision Evaluation Criteria, which include considerations of innovation, market understanding, and industry strategy. Vonage's Communications Platform includes programmable components such as the Vonage AI Acceleration Suite, which contributes to enhanced business productivity and improved customer experiences. The Vonage AI Studio empowers both developers and non-developers to engage customers across diverse channels through AI-driven conversational workflows.

A notable distinction is that Vonage is one of just two vendors recognized across all three Gartner Magic Quadrant reports, encompassing CPaaS, Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS) within the cloud communications domain. Vonage's CPaaS is an integral part of the broader Vonage Communications Platform, which encompasses UCaaS, CCaaS, and Conversational Commerce applications.

Vonage's strategic focus revolves around redefining how businesses communicate and operate, emphasizing the flexibility necessary to establish meaningful customer interactions and drive digital transformation. This recognition underlines Vonage's leadership in the field of cloud communications.

Read More - https://www.techdogs.com/tech-news/business-wire/vonage-positioned-as-a-leader-in-the-2023-gartner-magic-quadrant-for-communications-platform-as-a-service

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