Oracle Named #1 In Digital Customer Engagement And Experience Analytics By Guidehouse Insights

 


Oracle Energy and Water has achieved significant recognition from Guidehouse Insights as the top provider in the realm of Digital Customer Engagement and Experience Analytics. This honor was granted following an evaluation in which Oracle excelled across all 10 criteria. The utility sector is facing a dynamic landscape marked by escalating customer expectations, regulatory evolution, and an increase in distributed energy resources (DERs). This has catalyzed a pressing need for utilities to elevate their customer engagement (CE) and customer experience (CX) programs.

Oracle's Opower platform has emerged as a pivotal solution, leveraging artificial intelligence and behavioral science to bolster the utility customer experience. It empowers utilities to influence a diverse range of customer behaviors, from facilitating self-service options to encouraging energy efficiency measures.

The extensive portfolio of solutions offered by Oracle, spanning billing, customer management, and operational systems, has been acknowledged for its adaptability, cost-effective integrations, and its extensive IT/OT customer base. The Opower platform powers an array of products and services that significantly enhance customer engagement, experience, and overall satisfaction.

The report emphasizes the changing landscape within utility operations, highlighting the need for utilities to converge around the customer. Oracle stands out as a provider offering a comprehensive suite of solutions that bridge the gap between customer and grid operations, enabling utilities to integrate data and processes effectively. This becomes crucial as more DERs, including electric vehicles, are integrated into the grid.

Oracle's dedication to assisting utilities in operating efficiently in a complex, distributed grid environment has been further validated with top rankings in Guidehouse Insights' reports, such as AI Vendors for DER Integration, Home Energy Management Providers, and Smart Meter Analytics.

This recognition reaffirms Oracle's commitment to supporting utilities in addressing evolving customer needs while ensuring grid reliability and enhancing overall customer satisfaction. The full report is available for download, offering deeper insights into Oracle's achievements in the field of Digital Customer Engagement and Experience Analytics.

Read More - https://www.techdogs.com/tech-news/pr-newswire/oracle-named-1-in-digital-customer-engagement-and-experience-analytics-by-guidehouse-insights

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