Kore.ai Launches Conversational AI-powered Voice Gateway On Genesys AppFoundry

 


Kore.ai, a prominent leader in generative and conversational AI platforms, has unveiled a significant development: the availability of the Kore.ai Voice Gateway for Genesys Cloud CX as a Premium Application on Genesys AppFoundry. Genesys AppFoundry serves as a marketplace where carefully selected applications and integrations are offered to enhance both customer and employee experiences.

This integration holds the potential to empower Genesys customers to offer exceptional customer service experiences within their contact centers. It leverages generative AI (genAI) to fuel conversational Interactive Voice Response (IVR) technology, efficiently routing customer interactions to the most suitable voice and digital channels. Notably, it enables round-the-clock customer query support and personalizes self-service options, ultimately leading to heightened customer satisfaction and improved operational efficiencies within contact centers.

Kore.ai is a distinguished entity, holding the position of a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. The company specializes in helping businesses deliver extraordinary experiences on voice and digital channels, targeting customers, agents, and employees alike.

The Kore.ai Experience Optimization (XO) Platform takes a holistic approach, integrating conversational AI, contact center AI, and Insights AI within a unified platform. This framework is designed to elevate customer satisfaction, enhance operational efficiency, and drive superior business outcomes.

Another noteworthy achievement earlier this year was the incorporation of Large Language Models (LLMs) into Kore.ai's platform, including OpenAI's GPT-3 and other genAI technologies. This strategic amalgamation of generative AI and conversational AI, referred to as the 'Better Together Strategy,' is poised to have a substantial impact on enterprise customer service and contact center operations. It promises to deliver superior experiences for customers, employees, and agents. Kore.ai is at the forefront of conversational AI players who are pioneering the use of LLMs for specific applications, particularly in the realm of knowledge AI.

Raj Koneru, the CEO and Founder of Kore.ai, has emphasized the pivotal role of the voice gateway, empowered by generative AI and conversational AI, as a critical differentiator for brands looking to enhance their market performance and competitive positioning.

The Kore.ai Voice Gateway for Genesys Cloud CX is designed for swift and hassle-free deployment, enabling customers to rapidly set up their system by installing the minimum required Genesys platform components. Users also have the flexibility to configure Kore.ai Contact Center AI experiences and automation to create a comprehensive call center solution.

To gain in-depth insights into the specific features and benefits of the Kore.ai and Genesys Cloud CX integration, interested parties can visit the Kore.ai listing on the Genesys AppFoundry site.

Kore.ai is a well-established provider of advanced AI technology, widely recognized for its innovative no-code platform and comprehensive suite of solutions. With over a decade of experience and the trust of more than 200 partners and 400 Fortune 2000 companies, Kore.ai assists enterprises in formulating and implementing AI strategies, enabling them to scale experiences and unlock tangible business value through the safe and responsible adoption of AI. The company boasts a robust patent portfolio that underscores its commitment to AI-centric innovations and has earned accolades as a leader and innovator from top industry analysts. Kore.ai, headquartered in Orlando, has a global presence, maintaining offices across various locations, including India, the UK, Europe, the Middle East, Japan, and South Korea, to effectively support its diverse global clientele. To explore Kore.ai's pioneering AI solutions in greater detail, please visit their website.

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