Neeraj Manik, VP At IBM, On Making Enterprises Future-Ready With Intelligent Business Operations
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In this compelling episode of Discover Dialogues , Vikramsinh Ghatge, Sr. Marketing Director and Editor-in-Chief at TechDogs, sits down with Neeraj Manik, Vice President & Senior Partner – Intelligent Business Operations at IBM Consulting. With a rich career spanning over 25 years and leadership roles at GE, Genpact, and IBM, Neeraj offers a unique perspective at the intersection of transformation, innovation, and empathy. From his early days in hospitality during the 1990s to now overseeing a billion-dollar AI-first business unit at IBM, Neeraj’s journey illustrates how deep operational insight and people-centric thinking can reshape global enterprises. Episode Highlights: Adoption Over Perfection Neeraj makes a strong case that AI projects don’t fail due to weak tech—but rather because users aren’t engaged. To drive usage, his team intentionally removes fallback options such as human email support, making the AI system the only viable path forward. The Right Metrics to Mea...